At Ultra.cc, we ask and store the minimum amount of information from you that is necessary to maintain our records and provide the services that you’d expect from us. The Ultra.cc team is also well-trained to handle your data with the utmost privacy and security in mind and are required to observe strict rules, which includes using strong credentials and multi-factor authentication. Also, all of the payment processing is entirely handled by our payment processors, and none of your financial information is stored to Ultra.cc, aside from the user’s payment and their respective transaction IDs.
Uses
Serve as your login on your Ultra.cc Client Area and Ultra.cc Control Panel.
Point of contact for Ultra.cc service announcements
Point of contact for Ultra.cc Ticket System inquiries
Collection
The user provides this during signup.
Storage
WHMCS = Cleartext
Django Suit = Cleartext
Access and Reasons for Access
User
Ultra.cc team
This is for contacting the user for support or any service announcements.
Retention
Indefinite
More information
#Username
Uses
This is to identify the user on the Ultra.cc Ticket System.
It also will be the name of the user’s Ultra.cc slot.
It’ll be registered as a local user on the server that the user’s slot has deployed in. This will also show any running processes that the user has.
It’ll also serve as the user’s username for installed applications.
Collection
The user provides this during signup.
Storage
WHMCS = Cleartext
Django Suit = Cleartext
Installed Applications = Depends on the Application
Access and Reasons for Access
User
Ultra.cc team
This is needed for any support inquiries.
This is also required to investigate any server issues by searching for applications that have high resource consumption, server instability source, or any illegitimate applications that the user runs.
Retention
Indefinite
More Information
#Country
Uses
This is to compute taxes that apply to the user’s country of their choosing.
Collection
The user provides this during signup.
Storage
WHMCS = Cleartext
Access and Reasons for Access
User
Ultra.cc team
Retention
Indefinite
More Information
#Password
#Ultra.cc Client Area Password
Uses
Serve as the user’s password on your Ultra.cc Client Area.
Collection
The user provides this during signup on the Ultra.cc Client Area.
Storage
WHMCS = Encrypted
Access and Reasons for Access
User
Limited access by the Ultra.cc team
The Ultra.cc team has no means of seeing the user’s password as it is hashed, but they can reset your password for you after verification.
Retention
Indefinite
More Information
#Ultra.cc Control Panel Password
Uses
Serve as the user’s password on the Ultra.cc Control Panel to gain access to their slot.
Collection
The user provides this after the deployment of the user’s slot.
Storage
Django Suit = Encrypted
Access and Reasons for Access
User
Limited access by the Ultra.cc team
The Ultra.cc team has no means of seeing the user’s password as it is hashed, but they can reset your password for you after verification.
Retention
Indefinite
More Information
#Application Passwords
Uses
Serve as the password for the user’s installed applications.
Collection
The user provides this after the deployment of the user’s slot.
Storage
Django Suit = Cleartext
Installed Applications = Depends on the Application
Access and Reasons for Access
User
Ultra.cc team
This is needed to provide application-specific support inquiries, with the user’s permission.
Retention
Until the user uninstalls the application
More Information
#Payment Processing
#PayPal
Uses
Serves as one of Ultra.cc payment gateways
Collection
Payment processing is done entirely by PayPal. The only data that is saved in WHMCS under the user’s account is the PayPal Transaction ID.
Storage
WHMCS = Cleartext (PayPal Transaction ID)
Access and Reasons for Access
Ultra.cc Sales Team
The Ultra.cc Sales Team may verify the user’s information with PayPal as part of our sales process.
Retention
Indefinite
#Stripe
Uses
Serves as one of Ultra.cc payment gateways
Collection
Payment processing is done entirely by Stripe. The only data that is saved in WHMCS under the user’s account is the Stripe Payment ID, Hash, Card's last four digits and expiry.
Storage
WHMCS = Cleartext (Stripe Payment ID)
Access and Reasons for Access
Ultra.cc Sales Team
The Ultra.cc Sales Team may verify the user’s information with Stripe as part of our sales process.
Retention
Indefinite
#Coinbase Payment API
Uses
Serves as one of Ultra.cc payment gateways
Collection
Payment processing is done entirely by Coinbase. The only data that is saved in WHMCS is the Coinbase Order Code and Confirmation Hash.
Storage
WHMCS = Cleartext (Order Code and Confirmation Hash)
Access and Reasons for Access
Ultra.cc Sales Team
The Ultra.cc Sales Team may verify the user’s information with Coinbase as part of our sales process.
Retention
Indefinite
#Logs and Analytics
#Server Metrics
Uses
This is to view the health and resource usage of the servers.
Collection
The user provides this after the deployment of the user’s slot.
Storage
Ultra.cc Servers = Cleartext
Django Suit = Cleartext
Sentry.io = Cleartext
Access and Reasons for Access
User
Server metrics can be viewed using various Linux utilities installed on your slot. The following are the major metrics can be seen:
CPU Usage
Swap Usage
RAM Usage
1/5/15 Load Average
Your running processes
Processes run by other users on the same server are not accessible by you.
Input/Output metrics
Disk space
Quota disk space (your allocated disk space)
Physical disk space
Ultra.cc Team
In addition to the metrics above, the Ultra.cc team uses Sentry.io to quickly aggregate all metrics from all of the servers and warn the team of any errors in any servers.
Server metrics can be used for support inquiries and to investigate any resource abuse in any server.
Retention
Indefinite
#Authentication Logs
#Ultra.cc Control Panel Login Attempts
Uses
Any invalid access accepts are logged into Django Suit, which bars the user from logging into the UCP after a certain number of attempts for a certain period of time. This includes the following:
Username, as inputted by the user
IP address
Number of attempts
Last date of attempt
Collection
These are collected when a user enters his credentials incorrectly.
Storage
Django Suit = Cleartext
Access and Reasons for Access
Ultra.cc Team
These are used to identify any brute-force attempts
User can also request to lift his timeout and remove the access attempt, upon request and verification via the Ticket system
Retention
24 hours or if the user requests it.
#sshd Logs
Uses
Standard logs created by the SSH Daemon. It’s located at
/var/log/auth.log
Collection
These are collected when SSH Daemon is operational
Storage
Ultra.cc Servers = Cleartext
Access and Reasons for Access
Limited Access Ultra.cc team
These are checked for possible network intrusions, checking certificates for expiry and SSH daemon troubleshooting by the Ultra.cc Technical Support Team and are accessed only when necessary.
Retention
Indefinite
#System Generated Logs
Uses
Server-wide generated logs, used in identifying any issues on the servers.
Collection
These are logs that are generated by the operating system of the servers.
Storage
Ultra.cc Servers = Cleartext
Sentry.io = Cleartext
Access and Reasons for Access
Limited Access Ultra.cc team
They are used to identify any issues in a specific server.
The logs are also aggregated by Sentry.io, which warns the team of any errors in any servers.
Retention
Indefinite
#Logs Generated by Installed Applications
Uses
Logs generated by your installed applications, used in identifying issues within your slot.
Collection
The user’s installed applications generate these logs.
Storage
Django Suit = Cleartext
Installed Applications = Cleartext
Access and Reasons for Access
User
Ultra.cc team
This is needed to provide application-specific support inquiries, with your permission.
Retention
Until the user uninstalls the application or removes it.
#User’s bash History
Uses
This is a record of all the commands entered by the user on the slot’s shell. It’s located in
$HOME/.bash_history
Collection
Each command entered on the shell is recorded.
Storage
Ultra.cc Servers = Cleartext
Access and Reasons for Access
User
Ultra.cc team
These are used for general or application-specific inquiries such as checking if the entered commands by the user are correct.
Also used to check for possible intrusions or server abuse.
Retention
Indefinite until the user removes it.
#Hosted Data
#Installed Applications
Uses
Essential files for installed applications to run properly
Collection
The user installs this on your slot.
Storage
Ultra.cc Servers = Depends on the Application
Access and Reasons for Access
User
Ultra.cc team
This is for application-centric support inquiries, with the user’s permission.
Retention
Indefinite until the user removes it.
#User Data
Uses
Data created by the user and/or the user’s applications and is stored on the user’s slot.
Collection
This is created by the user and/or the user’s applications.
Storage
Ultra.cc Servers = Cleartext
Access and Reasons for Access
User
The user’s files are stored in one of the home folders in one of Ultra.cc servers and are isolated from other users. Only the user can access it.
Ultra.cc team
This can be accessed for any support inquiries, with the user’s permission.
Retention
Indefinite until the user removes it.
For any legitimate DMCA takedown notices, we’ll be informing the user and be asked to delete said content within 24 hours.
More Information